FAQ

FAQs

  • How can I cancel a booking?

To cancel your booking, please contact our Customer Care team by phone or email.

  • I would like to add another person to my booking

We are happy to assist with this request – availability permitting. Please contact our Customer Care Team who can check availability on the tour and take payment for the additional booking, as payment details are not saved in our system for security reasons.

  • If I need to reschedule a booking less than 24 hours before the tour

If you need to amend a booking with less than 24 hours notice, a rebooking fee will be applied. Please contact our Customer Care Team by phone +39 3755233112 to arrange the booking amendment and payment of this fee.

  • If I need to reschedule a booking more than 24 hours before the tour

If you need to amend a booking with more than 24 hours notice, we will be happy to facilitate you, availability permitting, free of charge. A rebooking fee will not be applied. Please contact our Customer Care Team using the contact form or by phone +39 3755233112.

  • How far in advance should I book my tour?

We suggest booking your place at your earliest convenience. If you are not ready to book yet and have some questions, we would be happy to help over the phone, email or what’s app. It is our mission to ensure that you get the most out of your visit!

  • Unable to book online as there is no longer availability

Check availability online by selecting book a tour with date and time. The website provides real time data, if there is no availability for the particular tour you are interested in, please check back later online.

  • Do you accept last-minute bookings?

We are happy to accommodate all last-minute bookings – availability permitting. You can check our website for availability, or get in touch with our Customer Care Team directly. If you can’t find what you’re looking for, the tour may be sold out. Perhaps we can recommend something else, or offer you a suitable alternative, so please do get in touch!

  • Problem booking tour – blank page or errors

If you encounter an issue while booking a tour, you should contact our Customer Care Team by phone so that we can help you to complete your reservation.

  • When will I receive confirmation of my booking?

You should expect to receive an email within 24 hours of booking with your confirmation voucher.

  • Missing my email confirmation & voucher?

Please check your junk email in case an email reply has been sent to you. If not, please contact our Customer Care team providing the email address used to book the tour.

  • Do I need to bring my confirmation voucher with me?

It is not necessary to bring your voucher. We do recommend bringing the voucher with you as it contains helpful maps and directions to the meeting point. You can present this to your guide on the day of your tour either on a mobile device, or print it out.

  • How can I book a tour over the phone?

Yes, contact our Customer Care Team by phone +39 3755233112 to arrange the booking amendment and payment.

  • Can I book via email?

Yes, contact our Customer Care Team by email archeoroad@gmail.com to arrange the booking amendment and payment.

  • Can you arrange airport transfer or hotel pickup?

Yes, We have agreement for airport transfer and hotel pickup. Please contact our Customer Care Team by phone +39 3755233112 or e-mail archeoroad@gmail.com

  • How will I recognize the guide?

Our Archaeologist will be wearing archeoroad gadgets at the meeting point for easy recognition and holding a sign with the tour name.

  • What time should I arrive at the meeting point?

Please arrive 15 minutes before the start time of the tour.

  • Where do I meet with my tour and guide?

The meeting point differs from tour to tour. Upon booking you will receive a confirmation voucher containing your tour details and some important information. There, you will find the meeting point details along with some images, tips, links to Google Maps and GPS coordinates.

All our meeting points are located close to metro stations or bus stops and are easy to access. Our Customer

Care Team is also happy to provide guidance and help with locating your tour meeting point.

  • What happens if I am late for my tour?

It is the responsibility of all customers to be at the meeting point 15 minutes before departure. Customers arriving after departure cannot be accommodated & missed tours or tickets cannot be refunded.

  • What happens if it rains on the day of my tour?

Our tours run rain and shine! We encourage our clients to check the weather forecast and dress accordingly.

Archeoroad Tour Operator - Italia, 48125 Ravenna, Via Gualtiero Righini 5 - P. Iva: 02619920396 - Numero REA RA-219859 - Assicurazione Annullamento viaggio e assistenza alla persona Nobis-Filo Diretto Protection N. 6006002640/O - Assicurazione RC UnipolSai N. 169628267- Associata FIAVET - marchio registrato aggiornare a 2020

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